How To Track My Delivery?

To track your order, please contact us by calling 01782 533722 or emailing [email protected].

What Are Your Delivery Prices?

We offer free delivery* to locations closer to our branches. Please click here to view our delivery charges.

How Long Does Delivery Take?

We estimate around 1-7 days for delivery. This depends on your distance to our branches.

Do You Deliver To My Area?

Please click here to view our delivery areas.

I Am Outside The Delivery Area!

If you are outside Staffordshire, Cheshire, and Derbyshire please head to Buy Garden Paving for national delivery.

Who Delivers My Order?

MGP will deliver all orders within Staffordshire, Cheshire, and Derbyshire. Paving orders outside of those areas will be delivered via TPN Pallet network unless agreed otherwise with ourselves .

How Will My Small Order Arrive?

Small orders will be delivered by hand on small flat bed van/trucks.

How Will My Bulk Order Arrive?

All bulk orders will be delivered with Hiab/Crane. Please ensure you have cleared an area by your curbside for an easy delivery.

How Do I Create A Trade Profile?

Simply click here and fill out our registration form.

What Are The Benefits?

– Direct contact with the trade account rep

– Discounts on materials and products

– Possibility of increased discounts

– Social media shares

– Pictures of recent work with our products on our Facebook and Instagram

pages.

– First call at promotions/deals 

I’ve Cancelled My Order – How Long Will My Refund Take?

A cancelled order will take 3-5 working days for the refund to appear back in their account once actioned.

I Need To Collect My Refund In Store

Refunds will be actioned once collected and checked over.

I Need To Return My Item – How Long Will A Refund Take?

3-5 working days from the refund being actioned.

Can I Return Any Leftover Products?

Paving, block paving, tiles only full packs can be refunded, bulk bags are none returnable – concrete products nonreturnable – cement products nonreturnable.

Can You Refund Any Broken Tiles?

We can refund / exchange or replace any damages over 10% of the whole order.

 

If you have any issues with your order please do not hesitate to get in touch with the team at 01782533722 or email [email protected]

How is my Pay in 3 application assessed?

PayPal’s decision-making process is automated. They evaluate your financial position by combining the information you provide during your application with details about your usage and history with PayPal. If more information is needed, they may perform a “soft” credit check with an external credit reference agency. This “soft” check is only visible to you and does not affect your credit score.

Will applying for Pay in 3 affect my credit score?

No, your credit score will not be impacted by applying for Pay in 3. While a “soft” credit check may be conducted, it does not influence your score. However, we do share certain repayment history data with TransUnion. Although this data won’t affect your credit score, it will be visible to other companies and could influence your ability to obtain credit from other lenders or the cost of borrowing. For more details, please refer to the Pay in 3 Terms & Conditions.

Why was my Pay in 3 application declined?

Their automated system evaluates your financial position based on the information provided in your application and your usage and history with PayPal. If Pay in 3 is deemed unsuitable for you at this time, your application may be declined.

If your application is not approved, you can still use PayPal to securely checkout with other payment methods in your PayPal wallet. The reason for the decline may be shown on your application decision page, or you may receive a secure message through PayPal explaining the outcome.

Please view PayPal’s Pay In 3 Questions online for any further information.

 

Do You Split Packs?

We will split packs and sell individual Sizes. To discuss this please call our sales team on 01782 533722 or visit the yard. 

What Sizes Are The Samples?

The tile samples are an offcut of the selected product and are aimed at giving an idea of the colours and textures. (typical sample size is 75mmx75mm or 100mmx100mm, sizes can vary) 

Can I use the same tiles inside and outside my home?

Yes! We offer a selection of indoor-outdoor tiles for a seamless, modern look. Some popular choices include:

– Balbi Marengo Black

– Balbi Ceniza Light Grey

– Balbi Gris Dark Grey

– Balbi Perla Cream Matt

These tiles are designed to maintain visual continuity while offering durability for both indoor and outdoor spaces.

Internal Tiles

How do I keep grout clean? 

Most modern grout contains antibacterial agents to help prevent mould and mildew, but regular cleaning is still necessary, especially in damp environments. To enhance mould resistance, sealing your grout is highly recommended. 

For cleaning: 

• Grout Cleaners: Always test standard grout cleaners on a small, hidden area first to prevent staining. 

• DIY Solution: Mix baking soda and water, apply to the grout, leave for a few hours, then scrub with a nylon brush for a natural, effective clean. 

What grouts, adhesives, and trims will I need? 

The right grout, adhesive, and trims depend on your specific tiling project. Our team is happy to recommend the best products for your needs. Call us at 01782 533722 for expert advice. View our tiling accessories here. 

What is a slip rating? 

A Slip Rating is a measurement that indicates how slip-resistant a floor tile is. The most common scale is the “R” rating: 

• R10 – Recommended as a minimum for indoor use. 

• R11+ – Ideal for outdoor and high-traffic areas. 

While there are no legal slip resistance requirements, choosing the right rating helps ensure safety in your space. 

Local to Stoke-on-Trent? Collections are available from Milton or Blythe Bridge. Deliveries are available to Staffordshire, Cheshire, and Derbyshire – call us at 01782533722 for more information. 

Decorative Stone

What is Decorative Stone? 

Decorative stone is a collection of polished or naturally shaped rocks and minerals used to enhance the aesthetic appeal of gardens and landscapes. Commonly used as ground cover, it adds texture, colour, and visual interest, transforming outdoor spaces into beautiful and stylish areas. 

What types of Decorative Stone are available? 

We offer a wide selection of Decorative Stones, including: 

• Gravel and Chippings 

• Slate 

• Rockery Stone 

• Pebbles and Cobbles 

In addition, we supply a range of complementary garden materials such as turf, artificial turf, bark, compost, and topsoil to help you complete your landscaping project. 

What sizes are available? 

Our decorative stones are available in the following size options: 

• 10mm, 20mm, and 40mm varieties 

• 20kg pre-packed bags – Ideal for small projects 

• Bulk bags – Suitable for larger areas 

• By the tonne – Perfect for large-scale landscaping 

Let us know your project requirements, and we’ll help you choose the right size and quantity! 

Local to Stoke-on-Trent? Collections are available from Milton or Blythe Bridge. Deliveries are available to Staffordshire, Cheshire, and Derbyshire – call us at 01782533722 for more information. 

Aggregates  

What are Aggregates? 

Aggregates are essential raw materials in construction, commonly used as a hardcore base and for blending with other materials in various construction applications. They are frequently utilised for drainage, filling voids, protecting pipes, and creating durable surfaces.   

What is MOT Type 1 Aggregate? 

MOT Type 1 is a certified granular sub-base material made from recycled crushed concrete and rubble. It consists of a mix of 40mm stone down to fine dust, ensuring excellent compaction for a solid and durable base. This makes it ideal for use in driveways, garden paths, pavements, patios, and other construction projects requiring a strong foundation. 

What is Concrete Sand used for? 

Concrete sand is a crushed and filtered rock-based material, primarily used in concrete production, bedding for brick pavers, slabs, and floor screeds. It is also commonly applied as a base for walkways, patios, and swimming pools, providing stability and proper drainage. 

What is Red & Yellow Building Sand? 

Also known as builders’ sand, this high-quality soft sand is perfect for achieving a smooth finish. It is widely used for bricklaying, pointing, and rendering, making it an essential material for masonry and general construction work. 

What is Limestone Dust, and how is it used? 

Limestone dust is a fine aggregate, ideal for bedding paving, slabs, and artificial grass. Its fine texture allows for easy compaction, creating a smooth, stable, and level surface, making it an excellent choice for various landscaping applications. 

What are the uses of Sand and Gravel? 

Sand and gravel are versatile aggregates commonly used for general-purpose concrete in applications such as: 

• Paths and oversites 

• Shed bases and wall footings 

• Securing fence posts 

• Path edging, kerbs, and general hard landscaping 

These materials provide a strong, durable base for various construction and landscaping projects. 

What sizes are available? 

We offer our aggregates in the following size options: 

• 20kg Pre-Pack Sealed Bag – Ideal for small projects or easy handling. 

• 850kg Bulk Bag – Suitable for larger projects and bulk use. 

• Loose Tip Deliveries – Available in Stoke-on-Trent and surrounding areas for convenient, large-scale supply. 

Let us know your requirements, and we’ll ensure the right quantity for your project! 

Local to Stoke-on-Trent? Collections are available from Milton or Blythe Bridge. Deliveries are available to Staffordshire, Cheshire, and Derbyshire – call us at 01782533722 for more information.