No need to worry. Your goods have travelled a long way and may be fragile during transit. Occasionally, a few slabs may arrive damaged; this is sometimes unavoidable due to the nature of the paving materials. Please follow the steps outlined below, and we’ll ensure the issue is resolved promptly.

Breakages – Used For Offcuts / Corners

It’s standard industry practice to order approximately 10% more than your measured area. This extra allowance accounts for cuts and adjustments needed to fit edges, corners, and smaller gaps. Often, any broken slabs can still be used for these purposes, so they rarely go to waste. Ordering a little extra upfront can help avoid delays waiting for additional replacements.

Replacement Procedure

Please report breakages to the Milton Garden Products team within 24 hours of delivery date. You can reach us on 01782 533722 or alternatively email [email protected]

Photographic evidence is required. Please provide clear photos of the damaged goods, showing the extent of the breakages and identifying which items you need replaced or refunded.

If the slabs are out of stock and replacements aren’t available after delivery, we will issue a refund for the damaged items. Alternatively, you may choose to exchange or return your goods.

How long will my replacements take to arrive?

Replacements are dispatched directly from our supplier. Depending on your location and stock availability, delivery may take between 2–5 working days.

We strongly recommend waiting until all goods have been received before scheduling any tradespeople. Paving Direct cannot be held responsible for delays or issues arising from third-party arrangements or contracts outside of your purchase with us. All sales are made directly to the buyer.

Nothing in this section affects your statutory rights. If you would like anymore information, please see our Terms and Conditions.